Refund Policy
We care deeply about our customers and want you to feel confident when shopping with us. 💛
If for any reason you’re not completely satisfied with your purchase, we offer a 30-day refund policy from the date your order is delivered.
💰 30-Day Refund Guarantee
You can request a refund within 30 days of receiving your order.
To qualify for a refund:
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The item must be unused, in its original packaging, and in the same condition you received it.
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You’ll need to send the item back to us for inspection before the refund is approved.
Once your return is received and checked, we’ll send you an email confirming your refund approval.
Your refund will then be issued to your original payment method within 3–5 business days.
🚚 How to Request a Refund
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Contact us at hello.mumashield@gmail.com with your order number and reason for return.
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We’ll provide you with the return address and simple instructions.
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Send the item back to us — once received, we’ll process your refund promptly.
⚠️ Important Notes
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We cannot issue refunds for items that have been used, damaged, or installed improperly, unless defective on arrival.
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Customers are responsible for return shipping costs unless the item is faulty or incorrect.
💬 Need Help?
If you have any questions about your return or refund, please contact us at hello.mumashield@gmail.com — we aim to respond within 24 hours.